FAQ

General

When can I get my package?

How can I purchase in bulk?

What is the warranty?

DigitalHome Smart Deadbolt Lock

What are the means to open the smart door lock?

What is an Smart Key or Electronic Key?

What is the Advantage of using DigitalHome Smart Lock?

What if my DigitalHome Smart Lock will be battery empty?

Can my guests see history logs?

What kind of batteries does the DigitalHome Smart lock require? How long will the batteries last?

Can I give permission/access to friends & family? Do they have to download the app or create an account?

How many times you can input an incorrect password?

How do I accept a Bluetooth Key?

Do I need to have a TTLock account to accept a Bluetooth key?

What is a Master PIN code?

Where can I view my Master PIN?

Does the Master PIN code expire?

How do I create PIN codes?

How do I use a PIN code to unlock the DigitalHome smart lock?

How do I allow others to unlock the DigitalHome smart lock using a PIN code?

How do I activate auto-lock/ timed lock?

If I am inside of the house, can I still unlock the door using the Bluetooth key?

Does the auto re-lock work based on sensors?

How to prevent someone from guessing my pin-codes?

Can I monitor the entry activities of my guests?

What kind of batteries can I use?

How will the lock alert me when it is low on battery?

My batteries have completely run out and I am locked outside my house. What can I do?

On average, how long does the batteries last?

Why is the # sign flashing green?

I have changed to a new phone. How do I keep my existing PIN numbers?

Troubleshooting: I am unable to activate auto-unlock (for bolt only). What sound should I hear if I keyed in the sequence (as per the manual) correctly?

Troubleshooting: Why does my lock unlock instead of lock when I press the # key?

DigitalHome Camera Doorbell

What is the Advantage of using DigitalHome Camera Doorbell?

What smartphone can I use with DigitalHome Smart Lock?

How can I view the vistors?

What kind of batteries does the DigitalHome Camera Doorbell require? How long will the batteries last?

DigitalHome WiFi Socket