Delete your Digitalhome Lock account

This page explains how to delete your Digitalhome Lock app account (by DIGITALHOMEPH INCORPORATED).

Delete in the app

1. Open Digitalhome Lock and sign in.
2. Open the menu (top left) and tap your picture to open Profile.
3. Tap Delete account, then Delete to confirm.

If the app asks you to sign in again first, sign out, sign back in, and repeat the steps.

Delete without the app

Email support@digitalhome.ph from the email address of your account with the subject "Delete my account". We will confirm by email and delete it within 30 days.

What is deleted

• Your sign-in (email and password, or Google sign-in), nickname and avatar: deleted immediately.
• Your app settings, eKeys you received, and your attendance companies and staff lists: deleted within 30 days.
• Lock records stored with our lock platform (TTLock): deleted within 30 days.

What is kept

Locks you own keep working with their keypad, cards and fingerprints. Reset a lock before you give it to someone else. Unlock records already held by other lock owners (for example, when you used a lock someone shared with you) stay in their records. We keep nothing else, except where the law requires it.