Return Policy

Return & Exchange Policy

At DigitalhomePH, we accept returns or exchanges only for defective, damaged, or incorrect items.

Eligibility

• Requests must be made within 7 days from delivery

• Item must be unused, in original condition, with complete packaging and proof of purchase

• Change-of-mind returns are not accepted

Defective / Damaged / Wrong Items

If you receive a defective, damaged, or incorrect item:

1. Contact us within 7 days of delivery

2. Provide your order number and clear photos/videos

3. Our team will assess and advise on the next steps

Once verified, we may offer:

• Replacement

• Repair (if applicable)

• Refund

Hidden Defects

Defects discovered within 7 days that were not immediately visible may still be eligible, subject to inspection.

Inspection & Shipping

• All returns are subject to inspection

• Return shipping is covered by DigitalhomePH for verified defects or wrong items

• If no defect is found, the return will be denied, and shipping costs will be charged to the customer

⚠️ Please do not send items back without approval.

Refunds

• Approved refunds are processed within 7–14 business days after inspection

• Refunds are issued to the original payment method

Non-Returnable Items

• Items damaged due to misuse, improper installation, or modification

• Items without original packaging/accessories

• Clearance or final-sale items (if applicable)

Contact Us

📧 support@digitalhome.ph
📞 0917 779 4663 (Viber available)