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Return Policy

At Digitalhomeph Incorporated, we are committed to delivering quality products and ensuring customer satisfaction. Please review our return policy below:

1. Return Eligibility

We accept returns only for items that are defective or damaged upon receipt. Returns for reasons such as change of mind, incorrect size, or preference are not permitted.

2. Return Window

Customers must report any defective or damaged items within 7 calendar days from the date of delivery. Reports made after this period may not be eligible for return or refund.

3. Conditions for Return

To qualify for a return:

  • The item must be unused and in the same condition as received.
  • All original packaging, tags, and accessories must be intact.
  • A valid proof of purchase (e.g., order confirmation, receipt) is required.

4. Return Process

To initiate a return:

  1. Contact our Customer Service at [Insert Contact Information] within 7 days of receiving the item.
  2. Provide your order number, details of the defect or damage, and clear photographs showing the issue.
  3. Await confirmation and further instructions from our team.

Please do not send the item back without prior authorization, as unauthorized returns may not be processed.

5. Return Shipping

  • If the return is due to a verified defect or damage, we will cover the return shipping costs and provide instructions for the return shipment.
  • If the item is found not to be defective or damaged, the customer may be responsible for return shipping costs.

6. Refunds and Replacements

Upon receiving and inspecting the returned item:

  • If the defect or damage is confirmed, we will offer either a replacement of the same item or a full refund, based on your preference.
  • Refunds will be processed using the original method of payment within [Insert Number] business days.

7. Non-Returnable Items

The following items are not eligible for return:

  • Items damaged due to misuse, mishandling, or accidents after delivery.
  • Items without original packaging or proof of purchase.
  • Items reported beyond the 7-day return window.

8. Contact Us

For any questions or concerns regarding this policy, please reach out to us at:

  • Email: inquiry@digitalhome.ph
  • Phone: 09177794663
  • Business Hours: Mon to Sat 9:00am to 5:00pm