Cart 0

PRODUCT WARRANTY

 

1. Warranty Coverage

This warranty applies to all DigitalhomePH Smart Home Devices (“Products”), including but not limited to smart locks, switches, curtains, blinds, sensors, cameras, doorbells, motorized gates and other automation devices sold new in their original packaging to the original end-user purchaser through DigitalhomePH’s official website, social media platforms, authorized dealers, or partner installers.

All Smart Home Devices are warranted against defects in materials and workmanship under normal use and proper installation for a period of one (1) year from the date of original purchase or installation (if installed by a DigitalhomePH authorized technician).

2. Return and Replacement for Defective Products

If the Product is found defective within seven (7) days from the date of purchase, the customer may request for replacement or return, subject to the following conditions:

  • The Product must be complete with the original box, packaging, and all included accessories.

  • The customer must present a valid proof of purchase (invoice or official receipt).

  • A photo or video proof of the defect must be sent to support@digitalhome.ph for evaluation.

  • Once verified as defective due to a manufacturing fault, DigitalhomePH will replace the unit with a new or equivalent model at no additional cost.

3. Warranty Period and Service Coverage

After the 7-day replacement period, the Product remains covered by a 1-year limited warranty on both hardware and service for manufacturing-related defects.

Within this warranty period, DigitalhomePH will:

  • Repair or replace defective components at no cost for parts or labor; and

  • Provide free technical support for verified warranty issues.

However:

  • For onsite service or repairs outside Metro Manila or Metro Cebu, the client must shoulder the transportation or travel fee for the technician.

  • If the reported issue is determined not to be caused by a product defect, but by external factors (such as improper installation by a third party, door alignment, environmental conditions, power issues, network configuration, or user error), and the client insists on having the unit serviced, the client shall pay the standard service fee as determined by DigitalhomePH.

4. Warranty Validation

This warranty is valid only upon presentation of:

  1. The original proof of purchase (invoice or receipt);

  2. Photo or video proof of defect; and

  3. Proof of ownership (serial number, warranty card, or official record).

Only Products bearing the DigitalhomePH or Digitalhome trademark, logo, or trade name are covered under this warranty.

5. Warranty Limitations and Exclusions

This warranty does not cover:

  • Damage due to misuse, mishandling, or unauthorized installation/servicing;

  • Damage from fire, flood, lightning, earthquake, or other natural causes;

  • Cosmetic wear and tear, such as scratches, dents, discoloration, or rust;

  • Electrical surges, incorrect voltage, or improper power supply;

  • Negligence, accidental impact, or liquid intrusion;

  • Issues caused by network, Wi-Fi, app settings, or other external systems;

  • Maintenance-related concerns (e.g., cleaning, calibration, battery replacement); and

  • Any work performed by non-DigitalhomePH installers or third-party technicians.

6. Limitation of Liability

DigitalhomePH shall not be held liable for indirect, incidental, or consequential damages, including but not limited to data loss, inability to use the product, or any profit loss arising from malfunction or delay.

To the maximum extent permitted by law, DigitalhomePH’s liability is limited solely to repair, replacement, or refund as specified in this policy.

7. Warranty Claim Procedure

To file a claim:

  1. Contact support@digitalhome.ph or your authorized reseller.

  2. Provide a detailed description of the issue, along with proof of purchase and photo/video evidence.

  3. DigitalhomePH will evaluate and confirm whether the issue qualifies under warranty coverage.

If the issue is confirmed as a non-warranty case (i.e., not caused by a product defect), and the client still requests service, a standard service and transportation fee will apply.

Replaced or refunded units become the property of DigitalhomePH. Clients are responsible for removing any personal data or stored information before returning any product.

8. Policy Updates

DigitalhomePH reserves the right to amend or update this warranty policy to reflect product improvements, service adjustments, or compliance with applicable regulations, with or without prior notice.