Digitalhome Lock App Privacy Policy
Last updated: 7 November 2026
This policy explains how DIGITALHOMEPH INCORPORATED ("Digitalhome", "we") handles information in the
Digitalhome Lock mobile app (Android package ph.digitalhomelock, and the iOS app).
The app lets you control Digitalhome smart locks and gateways, share eKeys, passcodes, cards and fingerprints,
view lock records, and keep staff attendance.
Information we collect
- Account details: your email address, password (stored only as a secure hash by Google Firebase Authentication), and the nickname and avatar you choose. If you sign in with Google, we receive your Google account email.
- Lock and gateway data: the locks and gateways you add, their names and settings, the eKeys, passcodes, cards, fingerprints and faces registered to them, and their lock/unlock records (who opened which lock and when). Fingerprint and face templates stay on the lock itself; the app stores only a number that identifies each one.
- People you share access with: the email address or username you enter when you send someone an eKey.
- Attendance data (only if you turn on Attendance for a lock): company name, staff names, the credential each staff member uses, working hours and workdays. Attendance times come from the lock's unlock records.
Permissions the app uses
- Bluetooth: to find, set up and operate locks and gateways near you.
- Location: Android requires location permission for Bluetooth scanning. The app does not record, store or send your location.
- Fingerprint / face unlock on your phone (optional): used by your phone to confirm it is you; the app never receives your biometric data.
- Storage: to save attendance reports (CSV) you choose to download.
- Internet: to sync your account, locks and records.
How we use information
Only to provide the app's features: signing you in, operating and managing your locks, sharing access you choose to share, showing records and attendance, and answering your support requests. We do not sell your information, show ads, or use it for advertising or profiling. The app contains no advertising or analytics SDKs.
Service providers
- Google Firebase (Authentication, Realtime Database, Cloud Functions) stores your account and app settings.
- TTLock / Sciener (euapi.ttlock.com) is the lock platform that stores lock data, eKeys, passcodes and records.
These providers process data on our behalf and may store it outside the Philippines. All data is sent over encrypted (HTTPS/TLS) connections.
Sharing
When you share an eKey or passcode, the recipient sees the lock name and the access you gave them. Lock owners and administrators can see the records of their locks. We disclose information to authorities only when the law requires it.
Keeping and deleting your data
We keep your data while your account is active. You can delete your account at any time in the app (Profile > Delete account) or by following the steps at digitalhome.ph/pages/delete-account. Deleting your account removes your sign-in and profile right away; remaining lock data is deleted within 30 days. You can also ask us to access, correct or delete your data under the Philippine Data Privacy Act of 2012 (RA 10173).
Children
The app is for adults managing their own property and is not directed to children under 18.
Changes
We will post any changes to this policy on this page and update the date above.
Contact
DIGITALHOMEPH INCORPORATED · support@digitalhome.ph · www.digitalhome.ph